Our investment in Synthflow AI: Transforming Enterprise Communications with Voice AI
Voice remains humanity’s most intuitive form of communication. Yet, for decades, voice interactions with businesses—particularly in customer support—have been frustratingly inefficient, bogged down by outdated IVR systems, costly call centers, and fragmented technologies. Recent breakthroughs in AI, particularly in speech recognition, text-to-speech, and large language models, have finally crossed critical thresholds in quality, speed, and affordability. As a result, enterprises are rapidly embracing voice AI, seeking solutions that deliver seamless, natural conversations without the need for extensive technical teams or unwieldy integrations.
Enter Synthflow.
Founded in 2023, Synthflow is building the definitive no-code voice AI platform for automated phone calls. By integrating best-in-class speech-to-text, text-to-speech, and large language models, Synthflow enables enterprises to deploy highly customizable conversational agents quickly and efficiently. The intuitive no-code interface empowers teams to handle interactions ranging from basic inquiries to complex workflows, such as appointment scheduling, lead qualification, customer service and seamless live-call transfers.
When we first met Hakob, we were immediately drawn to his passion, energy, and the qualities of an ambitious underdog founder. Hakob immigrated from Armenia to Germany during high school without knowing a word of German, worked his way through a technical university, and sharpened his commercial acumen at BCG and Rocket Internet before founding his first business.
Synthflow has successfully attracted a wide range of businesses, initially thriving with SMEs via a product-led growth strategy and more recently expanding into mid-market and enterprise clients. Notable customers across multiple sectors have already embraced Synthflow, significantly enhancing their customer experience and operational efficiency.
The Synthflow platform stands out not only for its ease of use but also for its robustness. It supports over 20 languages, extensive integrations with major CRMs, telephony providers, and automation tools, and provides enterprise-grade security compliant with SOC 2, HIPAA, and GDPR. With features like guardrails to maintain brand consistency and hierarchical agent teams to handle complex customer interactions, Synthflow delivers capabilities previously inaccessible without substantial technical investment.
We see a very large market opportunity ahead. With a substantial market in legacy IVR systems and traditional BPO call centers ripe for innovation, Synthflow is perfectly positioned to lead the shift toward AI-driven customer interactions. As infrastructure continues to evolve and AI capabilities improve further, new use cases in healthcare, financial services, sales, education, and more will open, further expanding Synthflow’s opportunity.
This is why Accel is delighted to lead Synthflow’s Series A. Synthflow adds a critical piece to our portfolio of pioneering AI and customer experience companies, reshaping the future of customer interactions across every industry.
Hakob, Sassun, Albert, and the entire Synthflow team—welcome to the Accel family. We’re thrilled to partner with you on your journey to redefine voice interactions, transforming how businesses engage with customers worldwide.